How do I book a concession ticket?
To book a concession fare, you must be able to provide proof of eligibility through the form of a concession identification card. These cards must be carried and presented on request while booking and travelling with us on any of our services. For Transperth users, a Concession SmartRider card is sufficient evidence.
Most bookings can be made online, over the phone, via email or in-person at one of our Booking Centres or with an Accredited Agent. However, not all methods are suitable for all concessions because we may require additional information to verify your identity.
If you are uncertain if you are entitled to a concession ticket, please do not hesitate to contact us.
Concession Card Holders
Pensioner Concessions - Services Australia (SA)
All Australian residents holding a valid Pensioner Concession card, Pensioner SmartRider or digital wallet are entitled to 50% off the regular fare.
If you are a Western Australian Pensioner cardholder and you register your card with us, you will also be eligible to receive two free or one return ticket every calendar year.
To use your Free Travel entitlements, you can make a booking via email, phone or in-person through one of our Booking Centres or Accredited Agents.If you have registered, you can book online using your customer reference number (CRN).
For multi-leg journeys using your Free Travel entitlements, you will not be able to book online so please contact us directly.
If you hold a Veteran SmartRider, Department of Veterans' Affairs (DVA) Pensioner Concession Card or a Western Australian Gold Card, you are entitled to 50% off the regular fare.
Registered Western Australian DVA Pensioner Concession cardholders can also receive two single or one return ticket for free on any of our services every calendar year.
If you hold a registered Western Australian DVA Gold Card, you are entitled to four single or two return tickets for free on any of our services every calendar year.
To use your free travel entitlements, you can make a booking via email, phone or in-person through on of our Booking Centres or Accredited Agents. If you have registered, you can book online using your customer reference number (CRN) or DVA file number.
For multi-leg journeys using your free travel entitlements, you will not be able to book online so please contact us directly.
If you are a Western Australian resident and hold any of the following cards, you are entitled to 50% off the regular fare:
Students and children
If you are aged 16 years or over and are a full-time student in Western Australia, you are entitled to a 50% off the regular fare. You will need to carry a valid Student or Tertiary SmartRider in order to travel on a student ticket.
Children aged 5 to 15 years old (inclusive) are entitled to a 50% off the regular fare.
Children aged 4 years and younger can travel on all our services free of charge if they do not occupy a seat.
If you are 16 years or older, you can travel with up to two children under 5 years old. Please note that only one child can travel on the lap of their accompanying adult and the second underage child must occupy a seat with a children's concession ticket.
Some booking and travel restrictions apply to children without an accompanying adult.
Children aged 10 to 15 years may travel without an accompanying adult, provided that a parent or guardian has completed and submitted either a Whole of Year Travel Authorisation Form or Single Journey Travel Authorisation Form. Please see our 'Advice for Adults' factsheet for assistance.
Bookings for unaccompanied children cannot be made online, please contact us directly to make a booking.
Persons with Disabilities
If you hold a Companion Card issued by the National Disability Services WA, your carer can travel for free on any of our services, providing they travel with you.
This fare cannot be purchased online - please contact us directly to make a booking.
If you are vision-impaired and hold a Western Australian or Interstate Vision Impairment Travel Pass, you are entitled to free travel on all Transwa services for both yourself and guide or assistance dog.
Vision Impairment bookings cannot be made online, to make a booking please contact us directly.
Guide and Assistance Dogs
Guide and Assistance Dogs with valid identification issued by a training organisation prescribed under the Dog Regulations 2013 are welcome aboard all of our services.
Guide Dogs must wear a suitably marked dog coat or harness at all time.
Assistance Dogs must wear a suitably marked dog coat or harness at all times and you must carry a valid photo ID card of your dog issued by the Department of Local Government.
If you hold a valid Youth Hostel Association Card, you are entitled to a 10% discount on all of our services.
Youth Hostel cards must be presented on request when booking and while travelling.
To take advantage of the discount, please contact us directly.
For further information, please view our FAQs page.
To save you even more, we offer a discount to families if you travel with up to two adults and between two and four children. Simply enter the promo code 'family' when making your booking online. For full terns and conditions see our Offers page.