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Transwa passenger's happy with service

How we're travelling in 2019

Between May and June 2019 an annual passenger satisfaction survey was conducted across the five individual Transwa services, with a total of 1,194 passengers survyed. 

Transwa's road coach and train services recorded high satisfaction ratings, with nine in 10 happy with our services. The overall satisfaction across the five services ranged between 89% - 96% with 70% of passengers indicating satisfaction with the cost of fares. 

  • MerredinLink 96%
  • AvonLink 93%
  • Road Coaches 92%
  • Australind 89%
  • Prospector 89%

The Passenger Satisfaction Monitor survey has been conducted since 2003, full Transwa PSM results can be found here

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