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Transwa passenger's happy with service

In June 2018 an annual passenger satisfaction survey was conducted across the five individual Transwa services, with a total of 1,200 passengers surveyed.

Transwa's road coach and train services recorded high satisfaction ratings, with nine in 10 happy with our services. The overall satisfaction across the five services ranged between 91% - 98% with 3 in 4 passengers indicating Transwa fares are excellent to good value for money.

Transwa overall passenger satisfaction scores: 

  • AvonLink 98%
  • MerredinLink 96%
  • Australind 93%
  • Road Coaches 92%
  • Prospector 91%

The Passenger Satisfaction Monitor survey has been conducted since 2003, full Transwa PSM results can be found here.

 

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