Benefits

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Transwa accredited ticketing agents

SmartCommuter Terms and Conditions

How to apply

Just follow these simple steps: 

 1. Complete a Transwa SmartCommuter Card Application Form, available from either:

• a Transwa Booking Centre (see list below)
• by calling our Contact Centre
• by downloading a Transwa SmartCommuter Card Application Form; or
• by completing the online application form.

How to lodge your application

When applying via post, email or online using your credit card, please include a daytime contact number on the application form (Online/Print). A Transwa staff member will call you upon receiving your application to take payment.

By post

You can apply by lodging your completed application form, including a passport sized photo and payment (cheque or money order made out to Transwa as we are unable to accept cash) by post to our Transwa reply paid postal address (no stamp required):

Transwa, PTA, Reply Paid 8125, Perth BC WA 6849

By email

You can apply by lodging your completed Transwa SmartCommuter Application Form via email to info@transwa.wa.gov.au. Please enter in the subject line of your email: “Transwa SmartCommuter Card Application”.

You will also be required to email a passport sized photograph along with your application form.

Please note: When using the email option the only payment method available is credit card payment via telephone. On receipt of your completed application form and photograph, a Transwa representative will telephone you for payment.

Online

An application can be completed online, click here for the online Transwa SmartCommuter Application Form. Complete all sections of the form and upload your passport sized photograph, and then click on the submit button to lodge your application.

Please note: When using the online option the only payment method available is credit card payment over the telephone. On receipt of your completed application form and photograph, a Transwa representative will telephone you for payment.

At a Transwa Booking Centre

Transwa reserves the right to reject an application if an applicant:

• Provides false or misleading information
• Fails to provide all required information including a passport photo
• Fails to pay all applicable fees
• Is currently prevented from travel on Transwa as a result of a court ruling, or as a result of misconduct or unacceptable behaviour.

Photograph guidelines

• Transwa SmartCommuter cards will contain a portrait photograph of the applicant and a standard passport sized photograph must be submitted with your application. Your photograph must be recent, no more than twelve (12) months old
• Sized approximately 35-40mm wide and 45-50mm high
• Show your head and shoulders so that the face measures between 32 - 36mm from the bottom of the chin to the crown (i.e. top of head without hair)
• A good quality colour and gloss print
• Plain, light-coloured background (e.g. cream, pale blue or white)
• Appropriate brightness and contrast showing your skin tones naturally
• Good lighting (no shadows across or behind the face)
• Clear and sharply focused image
• Photographs are not required for renewal or replacement card applications, however, Transwa may request you to renew your photograph every five (5) years, or where your current appearance does not match your original photograph

Unacceptable photographs may delay the processing of your application.

Receiving your card

Your personalised Transwa SmartCommuter card will be returned to you by mail to the address entered on your application form, or can be collected in person at the Transwa Booking Centre nominated on your application form.
Cards can be collected from any of the Transwa Booking Centres listed below:

• Armadale (limited hours)
• Bunbury
• East Perth
• Midland (limited hours)
• Northam
• Perth City Station (Transperth InfoCentre)

Photo identification will be required for collection of cards.

Please allow up to 14 days for card applications to be processed. For those collecting their cards, Transwa will advise you when your card is ready for collection at your nominated Transwa Booking Centre.

Using Your Card

FAQs

How do I use the card?

To receive the discount, present your card at any Transwa Booking Centre, accredited ticketing agent, or on board the Australind, AvonLink or MerredinLink service when booking and/or purchasing your ticket.

Alternatively, when booking by phone, quote your Transwa SmartCommuter card membership number (or enter if booking online) along with your date of birth (for verification purposes only) and the discount will be applied to your booking.

You are required to present your valid Transwa SmartCommuter card when collecting your tickets and at the time of boarding..

Refer to the Transwa SmartCommuter Card User Guide for conditions of use and more information. 

How do I renew my card?

Cards can be renewed from 1 November each year for the following year by submitting a completed Transwa SmartCommuter Card Application Form and paying the applicable fee.

Transwa may request you to renew your photograph every five (5) years, or in the instance where your current appearance does not match your original photograph. Refer to the Transwa SmartCommuter Card User Guide for more information.

What should I do if my card is lost or stolen?

You must report your lost or stolen card immediately by phoning 1300 662 205. Transwa SmartCommuter cards can be replaced upon application (fees apply) by submission of a Transwa SmartCommuter Card Application Form ensuring you have read and signed the declaration in section 4 of the form. Please allow up to 14 days for your Transwa SmartCommter card application to be completed. Refer to the Transwa SmartCommuter User Guide for more information

What should I do if my card is damaged?

You must report your damaged card immediately by phoning 1300 662 205. Cards can be replaced with a new card upon application (fees apply) by submission of the damaged card and a new Transwa SmartCommuter Card Application Form ensuring you have read and signed the declaration in section 4 of the form. Please allow up to 14 days for your TSCC application to be completed. Refer to the Transwa SmartCommuter User Guide for more information.

How do I obtain a Transwa SmartCommuter Card (TSCC)?

Submit a Transwa SmartCommuter Card Application Form, a standard passport sized photograph and the applicable fee at either a Transwa Booking Centre, via email or by post. Please allow up to 14 days for your TSCC application to be completed. Refer to the Transwa SmartCommuter User Guide for more information.

What are the benefits of using a TSCC?

Transwa SmartCommuter members receive a 35% discount on tickets for eligible services and bookings are available through a range of booking facilities (Contact Centre, Transwa Booking Centres, accredited ticketing agents and online).

Are there any costs for the card?

The annual cost of the TSCC is $60 and this fee covers the cost of the card to be issued as well as a fee to establish the frequent traveller entitlement.

Can I use the card for tickets on all Transwa services?

The Transwa SmartCommuter card entitles the holder to a discount off the standard adult fare for travel on all standard Australind, AvonLink and MerredinLink* services. The discount also applies to special event AvonLink services. The discount does not apply to road coach or Prospector services, or the MerredinLink between Northam and Merredin.

Where a ticket is purchased for travel on the Australind, AvonLink or MerredinLink service in conjunction with another Transwa service, the Transwa SmartCommuter card discount will only be available for the portion of the journey taking place on the Australind, AvonLink or MerredinLink service.

Will I be able to pre-book and pre-pay?

Transwa encourages pre-booking and pre-payment of your SmartCommuter travel in order to secure availability. Bookings can be made online, by phone, at a Transwa Booking Centre or accredited ticketing agent.

How long is the card valid for?

Cards are valid for one calendar year and expire at midnight on 31 December of the year of validity shown on the card.

How can I find out about any changes to the Transwa SmartCommuter terms and conditions or fees?

Changes to the terms and conditions and applicable rates or fees may occur without notice. Information regarding changes to Transwa SmartCommuter terms and conditions and/or fees are available here. 

What should I do if I have a complaint?

Transwa values your feedback and seeks to improve our services to you. Please forward your feedback to us via email or to the PTA Commentline, 13 16 08.