Transwa Bookings

Transwa operates on a seat reservation basis. Bookings may be made up to three months in advance.

Bookings are not confirmed until payment is processed and a ticket is ready for collection. 

Passengers with special needs such as those travelling with wheelchairs or those requiring medical oxygen bottles, are requested to advise Transwa in advance of travel so that suitable arrangements can be made. 

1.       This ticket is issued to and accepted by the person named in the ticket (thereafter called “the holder”), and is not transferable.

2.       This ticket is issued subject to the terms and conditions set out here (these Conditions) and subject to the Government Railways Act 1904, By-Laws, Regulations, Public Transport Authority Act 2003 and Regulations.

3.       The issuer of this ticket is not liable to the purchaser or the holder in the event of the loss of or theft of this ticket or if it is honoured when presented by the person other than the person named on the ticket or if the ticket is mislaid.

4.       Holders of tickets issued at concessional fare rates must produce identification upon request and carry the same whilst travelling on Public Transport Authority Transwa services (Transwa).

5.       Smoking is prohibited on all Transwa services.

6.       Transwa reserves the right for reasons of health and safety to require children under the age of 10 years to travel accompanied by a parent or guardian, and to wear reasonable attire. Transwa will accept children between 10 and 15 years of age travelling without a parent or guardian in accordance with Transwa's policy. This includes the tender of a duly signed authorisation form.

7.       Transwa may use, or change, the nominated mode of transport for the journey.

8.       A refund of the fare (less cancellation fee) will only be made when the journey has been cancelled prior to travel by the ticket holder. A cancellation fee of 10% (a minimum fee of $AUD2.00) applies on the value of all monetary tickets cancelled prior to travel.

9.       Transwa is not liable for any consequence arising out of or from any cancellation, variation in the time of arrival at or departure from any station or stops, of any train or coach.

10.   Transwa may, in its sole discretion, and without liability therefore, cancel in whole or in part any of the trains or coaches shown in the published timetables or vary the stations or stops at which the trains or coaches will pick up or set down passengers.

11.   Transwa is under no obligation or liability whatsoever to any person as a result of:

a.       any inaccuracy, error or misdescription contained in any travel or tour brochure;

b.       any change in any ticket price; or

c.       withdrawal of or failure to provide any service set out in such travel or tour brochure.

12.   The normal free luggage allowance on Transwa services is one (1) piece of stowed luggage not exceeding 20kg and one (1) piece of hand-held carry on luggage not exceeding 7kg. All luggage, including hand-held carry on luggage, should be of a size and weight that can be easily lifted and carried by the passenger without assistance and that does not impede the safety and comfort of others passengers.

13.   Passengers will be obliged to render assistance in the loading of their luggage when required.

14.   All additional items of luggage including bicycles and surfboards will be accepted if space permits, but a separate charge is applicable. NB: Bicycles and surfboards cannot be carried on the Prospector train.

15.   Passengers are responsible for the labelling and handling of their own luggage.

16.   If your baggage is lost or damaged whilst using a Transwa service, you must notify Transwa in writing within 7 days from the date of the journey where the loss or damage is alleged to have occurred. All luggage is carried at the passenger’s own risk and Transwa and its contractors shall not be liable for the loss of, damage to, or delay in delivery of such luggage or its contents. In the event that liability is accepted by Transwa, such liability shall in all cases be restricted to $200.

17.   Transwa is not liable to the holder for loss, damage or delay caused by or arising from riot, war, act of terrorism, Act of God, civil commotion, strikes, lockouts, stoppages or restrain from labour from whatsoever cause, whether partial or general.

18.   Transwa is not liable to the holder for loss, damage or delay caused by or arising from the failure of Transwa to give a ticket holder notice of:

a.       the withdrawal or cancellation of any service;

b.       the occurrence of any event, matter or thing set out in these Conditions; or

c.       the threat, likelihood or possibility of the occurrence of an event, matter or thing set out in these Conditions.

19.   The exclusions of liability set out in these conditions apply to and are to be of benefit to the agents, employees and representatives of Transwa and any carrier whose vehicle or train is used by Transwa for carriage, and the agents, employees and representatives of such carrier.

20.   Relevant Transwa officers or Police officers may require you to submit yourself or your baggage to search and inspection.

21.   You are prohibited from carrying the following articles on your person or in your hand held baggage:

a.       an explosive;

b.       a syringe, other than a syringe for the administration by or for you of a medication obtained by prescription;

c.       a firearm;

d.       a controlled weapon or prohibited weapon within the meaning of those terms in section 3 of the Weapons Act 1999 (WA);

e.       any tool, device, substance or apparatus capable of being used to create graffiti or mark property;

f.         windsurfing boards, surf skis, kayaks, surfboards exceeding 2 metres in length;

g.       perishable foodstuffs (sealed and unsealed), eskies containing perishables and foodstuffs, unsealed cartons and plastic garbage bags and unpackaged electrical goods; and

h.       Birds and animals.

Sharp objects or cutting implements (such as knives, box cutters, letter openers, scissors, tradesman’s tools, screwdrivers etc.) or club like objects (such as baseball or cricket bats, pool cues, golf clubs, ski poles, ice picks, hammers etc.) cannot be taken into any Transwa bus or train, but may be stored in a separate baggage compartment that is not accessible to passengers, subject to condition 12.

 

 

Internet Bookings

·         Transwa will accept internet bookings for full fare adult passengers, accompanying children, valid Senior SmartRider holders and full-time Student SmartRider holders only. Children aged under 5 years of age travel free providing they are nursed by an accompanying adult. An adult may only nurse one child and children are not permitted to nurse another child.

·         Passengers with other concessions, passengers wishing to purchase Day Return fares, passengers with special needs (such as those travelling with wheelchairs, bicycles or surfboards) or children travelling without an adult/guardian are required to book directly with Transwa on 1300 662 205 (if within Australia), or through a Transwa Booking Centre or Transwa Booking Agent.

·         Passengers wishing to make multi sector bookings (i.e. Perth to Bunbury and then Bunbury to Walpole) via the internet will need to make separate sector bookings or book directly with Transwa on 1300 662 205 (if within Australia), or through a Transwa Booking Centre or Transwa Booking Agent. 

·         Internet bookings will only be accepted up to 48 hours before the scheduled departure of the service.  

·         Passengers who wish to cancel or alter their booking in any way will need to go to a Transwa Booking Centre or contact Transwa on 1300 662 205 (if within Australia) within Transwa's opening hours, at least 1 (one) hour before the scheduled departure of the service. A cancellation fee of 10% or a minimum of $2.00 will apply. All monies will be forfeited if the service has departed.

·         The maximum number of passengers permitted per booking is 10 and bookings for more than 10 passengers should be referred to the Group Booking Officer (see Group Bookings Request).

Unaccompanied Children (Travelling Without Adult Supervision)

Transwa is concerned about the hazards and risks that exist with a child or children travelling on our rail and coach services unaccompanied. To reduce the risks to both the child/children and to Transwa, the following policy has been adopted.

1.       A child or children under 10 years of age are not permitted to travel on any Transwa service without being accompanied by a supervising adult.

2.       Unaccompanied Child bookings cannot be made online, to book an unaccompanied child aboard a Transwa service please contact 1300 662 205.

3.       A child or children aged 10 to 15 years inclusive may travel without being accompanied by a supervising adult but will be treated as an unaccompanied child/children (excluding children aged 10 to 15 years travelling on the AvonLink or Australind services).

4.       An adult responsible for the child or children must complete an Unaccompanied Child Authorisation form stating:

(a) The name of the adult responsible for bringing the child/children to the rail station or coach stop; including their home address, telephone and mobile numbers.

(b) The name of the adult who will be responsible for collecting the child/children at the final destination; including their home address, telephone and mobile numbers.

5.       An Unaccompanied Child Authorisation form is available to print at the bottom of this page. 

6.       The completed form is to be carried by the child/children and handed to the Transwa operational staff at the time of boarding the service. Transwa reserves the right to refuse to carry the child/children if the form is not completed or not handed over.

7.       On arrival at the boarding rail station or coach stop, the adult responsible for the child/children should notify Transwa that the child or children are travelling alone.

8.       The adult responsible for the child/children must remain at the boarding rail station or coach stop until the train or coach has departed.

9.       Transwa will require identification from the adult responsible for collecting the child/children if there is any concern shown by the child/children towards the collecting adult.

10.   Transwa will not leave an unaccompanied child/children at a destination if there is no adult who is responsible for collecting the child/children present; nor will it delay the rail or coach service to wait for the adult.

11.   If a child/children is not met by an adult, at the stated destination and at the appropriate time, the rail or coach service will continue to the next stop. In some cases the child/children may be left at the local Police Station. The adult responsible for collecting the child/children should contact the Transwa Operations HelpDesk on (08) 9326 2252 so alternate arrangements can be made.

12.   While every care is taken, Transwa does not accept responsibility for the supervision of the unaccompanied child/children while in transit, before or after the journey. No supervision will be provided for unaccompanied child/children before, during or after the journey.

13.   Transwa reserves the right, under special circumstances where health and safety are at risk, to require the child/children under the age of 16 years to travel accompanied by an adult.

14.   A copy of the “Advice for the adult responsible for a child/children travelling unaccompanied on Transwa services” will be provided if a request is made or if printing out online please click and read advice below.